Frequently Asked Questions
Everything you need to know about shopping at Whisky-Online Shop.
How do you ensure the authenticity of rare and vintage whiskies?
Every bottle in our collection undergoes a rigorous multi-point inspection by our in-house experts. We verify the labels, capsules, glass, and provenance to ensure that every product is 100% authentic before it is listed for sale.
What measures do you take to prevent breakage during shipping?
We use specialized, heavy-duty inflatable packaging and double-walled boxes designed specifically for glass bottles. Our shipping methods are engineered to withstand international transit and ensure your order arrives in pristine condition.
Do you ship internationally and what are the customs implications?
Yes, we ship to most countries worldwide. Please note that for orders outside the UK, the recipient is responsible for any local import duties, taxes, or administration fees charged by the destination country's customs office.
Can I return a bottle if I change my mind?
You can return any unopened and sealed bottle within 14 days of delivery. Due to the nature of the product, we cannot accept returns for bottles where the seal has been broken or the packaging has been tampered with.
What payment methods do you accept?
We accept all major credit and debit cards (Visa, Mastercard, American Express), as well as secure digital payment options like PayPal and Apple Pay. All transactions are encrypted for your security.
How can I track my order once it has been dispatched?
Once your order leaves our warehouse, you will receive a confirmation email containing a tracking number and a link to the courier's website, allowing you to monitor your delivery in real-time.